What Does A Desktop Support Technician Do

Computer Support Specialists help and advise people and organizations using computer software or hardware. Some so-called Computer Network Support Specialists support information technology (IT) employees in their organization. Others, so-called computer user support specialists, help non-IT users with computer problems.

Responsibilities


Computer network support specialists typically perform the following tasks:

  • Test and evaluate existing network systems
  • Perform regular maintenance to ensure proper network operations
  • Troubleshooting problems with local area networks (LAN), WANs (Wide Area Network) and Internet systems

Computer network support specialists, also known as technical support specialists, typically work in your organization's IT department. They help IT staff analyze, solve problems, and evaluate problems with a computer network. They play an essential role in the routine maintenance of the company's system, e.g., B. when backing up files on the web. Support can be done daily, weekly or monthly and is essential for disaster recovery. The quick solution to an IT problem is critical because companies depend on their network systems. Network support specialists can assist computer users in the organization by phone, email, or personal visits. They often work under the control of network and desktop service technician who perform more complex tasks.

Computer-user support specialists typically perform the following tasks:

  • Note the customer descriptions of computer problems
  • Ask the customer questions to diagnose the issue properly
  • Guide the clients through the recommended troubleshooting steps
  • Setting up or repairing computer hardware and related devices

  • Training users to work with new hardware or software such as printers, word processing software, and e-mail
  • Provide other team members and managers in your organization with information about what customers are most worried about and what other issues customers have

Support specialists for computer users, also known as support technicians, usually offer technical support for non-IT users. They answer requests for telephone and e-mail support. You can often help users remotely, but you can also visit the website to solve the problem personally.

Technical Support technicians can solve a range of problems that vary from industry to company. Some technicians work for large software development companies or companies that provide support services and need to give instructions to business customers

Business programs such as: For example, an electronic medical record program that is a charity in hospitals or doctor's offices. Sometimes they work with other problem-solving techniques.

Other technical support technicians work in a call center to answer more straightforward questions from outside the company. You can guide customers through the necessary steps to restore your internet connection or troubleshoot home IT products like Wi-Fi routers.

Education


Computer support requirements vary. The work of a computer specialist requires some computer skills, but not necessarily postgraduate education. Candidates who have taken computer-related courses are often qualified. In the case of specialists in computer network support, many employers accept candidates with an academic degree, although some candidates prefer a bachelor's degree.

Large software companies that help business users buy their products or services regularly require a bachelor's degree. More technical positions may require a degree in computer science, engineering, or computer science, but the subject is less critical for other applicants.

To keep pace with technological change, many computer support specialists continue to learn throughout their careers.

Certification


Certification programs are without a doubt offered by suppliers or suppliers who are independent of the certificates. The certification confirms the knowledge and best practices required by computer support specialists. Businesses may request documents from computer support specialists for products used by companies.

Progress


Many computer support specialists switch to other IT positions, e.g., B. Network and computer system administrators and software developers. Some organizations offer support personnel the opportunity to move to other parts of the organization, such as sales. For more information, see the profiles of administrators and programmers of networks and computer systems.

Important functions


Competence in customer service. Computer support specialists need to be patient and friendly. They often have to help people who are frustrated with the software or hardware they want to use.

Ability to listen. Technical support person needs to be able to understand the issues their customers are describing and when to ask questions to resolve the situation.

Ability to solve problems. Technical support staff must identify, analyze, and address both simple and complex computer problems.

Language skills. Technical support personnel must describe solutions to computer problems so that a non-technical person can understand them.

I am writing skills. Good writing skills are useful for creating instructions and email responses for employees and customers, and for interacting with the chat in real-time.


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