ServiceNow Integrates with Microsoft to Expedite Cybersecurity

The new ServiceNow and Microsoft interfaces will aid firms in being secure and resilient in the hybrid workplace. ServiceNow and Microsoft have announced new strategic integrations to help businesses improve their cybersecurity operations, extending the two firms' current partnership. Knowledge 2021, ServiceNow's flagship digital experience for its customers, partners, and developer community, was where the news was made. To enhance your professional skills on the ServiceNow platform, get this online Servicenow training course which aids you in mastering the ServiceNow concepts.

Microsoft Azure Sentinel, Microsoft Threat & Vulnerability Management, Microsoft Teams, and Microsoft SharePoint are among the new integrations with the ServiceNow Security Operations Solution Suite. These interfaces will aid security operations teams in making better security planning, management, and incident response decisions.

As per Gartner, "As businesses adopt cloud services such as SaaS and cloud infrastructure and platform services, as OT/industrial control system (ICS) systems get more networked, and as workers become more distributed, the danger and attack surface that Security Operations must manage to continue to grow.”

The Age of Hybrid Work

Businesses and individuals have to adjust to the new method of working, which includes where data is stored, as the number of people working remotely has increased. According to specialist internet service company Beaming, businesses in the UK experienced an average of 686,961 attempts to penetrate their systems online in 2020. This equals one attempted assault every 46 seconds, with 2020 set to be the busiest year for cyber attacks ever.

“ServiceNow's ‘platform of platforms’ is used by nearly 80% of Fortune 500 companies,” said Lou Fiorello, ServiceNow's general manager and vice president of security products. “Customers are increasingly discovering the advantages of performing security operations procedures on the platform, taking advantage of enterprise business context, and automating workflows throughout the company in real-time.” 

To know more about accrediting the ServiceNow credentials, you may go through this article ServiceNow certification to comprehend the types of certification and benefits of getting it certified. Other Microsoft integrations announced by ServiceNow Security Operations include:

  • Integration of Microsoft Teams with Management of Major Security Incidents (a Response to Security Incidents with ServiceNow feature) that automates the creation of specialized Teams channels and the collaboration sharing and chat activity to the major security incident case record to ensure communication transparency on significant security occurrences. 
  • Integration of SharePoint with Management of Major Security Incidents (a Response to Security Incidents with  ServiceNow feature). By automating the establishment of SharePoint folder structures, it centralizes the data obtained by teams after critical security incidents. The artifacts created by the various incident response groups are collected for visibility in the major security incident case record.
  • Integration of Vulnerability Management & Microsoft Threat with Vulnerability Response from ServiceNow. By prioritizing vulnerabilities using an asset and business context and driving remedial workflows, it gathers asset information, vulnerabilities, and suggestions. To strengthen an organization's security posture, remediation owners can take action on the greatest risk items using pre-populated solution details.

The Azure Sentinel and Vulnerability Management & Microsoft Threat integrations are planned to be generally available in June 2021. SharePoint interfaces and Microsoft Teams will be available in limited quantities starting in June 2021, with wide availability following later in the year.


In this article, you learned about the various Microsoft integrations that are used by the ServiceNow platform for boosting security operations with incident and vulnerability responses.

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